Last updated: 5 September 2020
The term “you” refers to the user, visitor or viewer of www.katrinezane.com.
You explicitly agree that we may:
Use web analytics tools (you can opt-out of these)
Use ad targeting tools (you can opt-out of these)
Contact you via email (you will receive marketing emails only if you have subscribed to those).
The Information We Collect
When you access the Website, the Company will learn certain information about you during your visit.
We collect information that users provide by filling out forms on the Website, responding to surveys, search queries, communicating with us through contact forms, email, text, social media messaging, social media posting or any other communication that you send to us.
When you subscribe to our newsletter, you will be required to provide your name and email address.
When you register for services provided by Katrine Zane, we may ask for necessary information, such as your name and surname, company name, phone number and email.
Order and Billing Information
When you place an online order with us, we may also ask for additional information, such as certain information about the products and services you are seeking to purchase, your billing address, debit or credit card number, expiration date, activation codes and similar information.
We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We require your explicit consent for processing sensitive data, so if you submit any sensitive information, we will send you a further communication asking for you to confirm your consent to this processing.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
The Information We Collect Through Automatic Data Gathering
As you navigate through our Website, we may use third-party analytics services (such as Google Analytics), cookies information and third-party advertising technology (such as social media pixels) to measure and collect certain information that your browser sends to every website you visit.
This information may include the time and date, browser type, the referring website address, your Internet protocol (IP) address used to connect your computer to the Internet, equipment, connection information, purchase history, browsing actions and patterns, session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page, operating system and version (e.g., iOS, Android or Windows), carrier and country, and similar data.
How We Collect Information
We use different analytics tools to understand how the site is being used in order to improve the user experience. This user data is all anonymous.
You can find out more about Google's position on privacy as regards its analytics service at www.google.com.
To opt out of this behavior, install Google Analytics Opt-out Browser Add-on.
We also use Hotjar tool to analyse the usage of the Company’s website.
Ad Targeting Tools
We may use third party ad targeting tools to re-engage with our visitors and customers.
Cookies and Opting Out
A cookie is a small text file which is transferred onto your computer, smartphone or tablet via your web browser. Cookies may be temporary (i.e. “session”) cookies, which are only in use while you visit a website and are deleted when you close your browser, or permanent - which stay on your device’s permanent storage after you leave a website until you delete them manually or your browser deletes them after a set period of time.
For further information, visit www.allaboutcookies.org.
The cookies we may use include session cookies, Google Analytics cookies, ad targeting cookies as laid out below, third party service provider cookies.
You can control and opt-out of receiving cookies in several ways:
By using private browsing mode. Most browsers offer private browsing mode (private window, incognito window or InPrivate window);
By modifying your browser settings. You can generally modify your browser settings to disable cookies. However, by disabling cookies, or certain types of cookies, you may disrupt your user experience on the given websites, or prevent them from working all together;
By using privacy-focused search engines, such as Thor and DuckDuckGo, and browsers, such as Iridium, Brave, Firefox;
By opting out of cookies in the cookie dialogue box appearing as you enter a website;
By using specific tools like Consent-O-Matic that let you opt out of cookies.
To reverse an opt-in, delete the cookies stored in your browser (here’s how to do it on Chrome, Microsoft Edge and Safari) and reload this website. When the cookie notice appears again, make your selection and click on 'Allow selected'.
How We Use the Information Collected
The information we collect automatically is used for statistical data and will not include personal information.
To the extent that you voluntarily provide personal information to us, our systems may be able to associate the automatically collected information with your personal information.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary.
In the case we need to use your details for an unrelated new purpose, we will let you know and explain the legal grounds for processing the given data.
We do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.
We may use collected personal information for the following purposes:
To provide products and services that you have requested. We may disclose your personal information to our subsidiaries, affiliates, legal entities or service providers for the purpose of providing our services to you;
To process your orders, perform billing and notify you of the status of your order;
To provide you with an effective customer service;
To solicit your feedback;
To facilitate the renewal of subscriptions for products or services;
For security, anti-piracy, and fraud prevention purposes;
To provide you with information related to changes in the products and services that you use;
To inform you about our products and services;
To send you newsletters, special offers and other information that you have consented to receive;
To comply with or verify compliance with applicable laws, rules and regulations;
We may disclose information when legally compelled to do so, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so;
We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business;
We will retain and evaluate information on recent visits to our Website and how visitors move around different sections of our Website for analytics purposes in order to understand how people use this website so that we can make it more intuitive;
We may keep a record of the articles and service pages on our website that you have clicked on and use that information to target advertising on this website to you that is relevant to your interests, which we have identified based on the pages you have read;
To re-engage with you on different social media networks using targeted audience marketing features those provide.
If you do not want to receive newsletters, special offers and other information that is not essential to the use of products and services that you have purchased or subscribed to on www.katrinezane.com, you can easily opt out from future communication at any time by clicking the “unsubscribe” link at the bottom of any email you receive from us or by emailing to firstname.lastname@example.org.
How We Store the Information Collected
We keep your personal information only as long as needed for the purposes for which it was originally collected (or to which you have subsequently consented), and as permitted or required by the applicable laws.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Your Rights Related to Your Personal Information
If you are subject to the EU GDPR legislation (for example, if you are an EU citizen), you have the following rights related to your personal information:
The right to access. You have the right to receive a copy of your personal data stored by the Company, free of charge, in a commonly used electronic format;
The right to rectification. You have the right to request that the Company correct any information you believe is inaccurate. You also have the right to request our Company to complete the information you believe is incomplete;
The right to be forgotten. You have the right to withdraw your consent to personal data processing and have your personal data erased without undue delay whenever the data is no longer necessary (a) for service provision, (b) for billing and (c) to satisfy any applicable law, regulation, legal process or enforceable governmental request;
The right to restrict processing of your personal information when you believe the data is not accurate, the Company has no legitimate grounds to continue its processing, or that it is unlawful, or where you require it to establish, exercise or defend a legal claim;
The right to object to processing. You have the right to object at any time to the processing of your data, except when it is required for a task in the interest of the public, or where there are compelling legitimate grounds for its processing;
The right to data portability. You have the right to request that the Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
For further details, please refer to the GDPR website.
How We Protect Your Information
We take commercially reasonable steps to protect your information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no security system is impenetrable.
We therefore cannot guarantee the security of our databases, nor can we guarantee that the information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, email sent to or from the Website may not be secure, and you should therefore take special care in deciding what information you send to us via email.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
How to Contact Us